City of New York/HRA


The City of New York spends billions each year to procures services from the private sector.  Studio28 worked with the HRA Legal Affairs department to provide detailed analysis of their procurement and contracting process in preparation for the development of a new contract management system.

HRA is the city’s Department of Social Services, providing assistance to more than 3 million New Yorkers, including temporary cash assistance, public health insurance, food stamps, home care for seniors and the like.

What we did

Over a six month period, Studio28 was “embedded” in the Human Resources Administration Department of Contracts. Working closely with senior agency and IT managers, Studio28 conducted one-on-one interviews and held group requirements gathering sessions with over three dozen administrative analysts.  They specialize in administering Requests for Proposal (RFP’s) and managing relationships with the private sector contractors who provide services to NYC residents.

What we delivered

 A high-level overview of the procurement process which allowed management to gain a clear understanding how the process works, and served as a starting point to target areas for improvement. To the left is a high level overview we created.

 A detailed breakdown of each step in the workflow gave decision-makers insight into the specific tasks and steps which could be eliminated or combined while remaining in compliance NYC procurement policy.

 Our cost/benefit analysis, highlighting the long-term savings the City would gain after the one-time investment in a replacement system, was incorporated into the Federal grant proposal seeking to fund it.

 Created organizational chart of the Office of Contracts personnel, revised over 60 job descriptions and wrote detailed unit descriptions approved by management and submitted for union review This helped prepare the department for a complex change management effort in a highly unionized environment.

The Results

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An example of how the business process analysis contributed to streamlining the agency’s procurement process can be seen in the HHS Accelerator, a web-based tool used to administer vendor relations. As described on their website:

“HHS Accelerator was launched to simplify and speed the contract process for Client and Community-based Services providers. Through a deliberate and collaborative multi-year planning process with providers, redundant paper-based requirements were removed, processes reengineered, and contract documents standardized – freeing more resources for mission-focused activities.”

Though we did not participate directly in its technical development, Studio28’s business process analysis contributed to NYC’s effort to modernize vendor relationship management and the procurement of human services.

As our client says of our work:

“These consummate team players integrated immediately with our staff and brought new insights into our processes. Moreover, their analysis was first-rate. I highly recommend Studio28.”

Maureen Walsh
Dep. Gen. Counsel

City of New York/HRA

Studio28 led process documentation and requirements gathering by facilitating group and individual interviews of stakeholders at all levels and participating in JAD sessions with key stakeholders and developers. Prepared functional decomposition breakdown of current state RFP process (including cost estimate by resource) along with a cost-benefit analysis of a potential new system.

Studio28 prepared the Gantt type of chart above to illustrate the contract approval process timeline, actors and associated costs.