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Analysis of Enterprise Fundraising System

  • Led business process documentation and analysis of enterprise fundraising system at a large national nonprofit by interviewing key stakeholders in person and on the phone
  • Performed “gap analysis” comparing the current process (and its pain points) to ideal future process, highlighting suggested changes to improve efficiency, effectiveness and user buy-in
  • Established criteria and evaluated over a dozen potential software vendors based on their ability meet documented requirements, deliver improvements and support implementation
  • Presented findings to C-level executives and staff in person and wrote a detailed report with recommendations, vendor comparisons and suggestions for user buy-in and change management