Led business process documentation and analysis of enterprise fundraising system at a large national nonprofit by interviewing key stakeholders in person and on the phone
Performed “gap analysis” comparing the current process (and its pain points) to ideal future process, highlighting suggested changes to improve efficiency, effectiveness and user buy-in
Established criteria and evaluated over a dozen potential software vendors based on their ability meet documented requirements, deliver improvements and support implementation
Presented findings to C-level executives and staff in person and wrote a detailed report with recommendations, vendor comparisons and suggestions for user buy-in and change management
