Customer and User Experience – CX and UX
It’s all about perspective. Know your customer, know your user. Is your business tightly focused on creating ideal experiences for your customers? We can help. Customer journey mapping, user personas, survey creation and enterprise feedback management are all part of our CX/UX toolkit.
Studio28 analyzed the performance of their enterprise feedback management vendor, the validity of 100k solicited NPS surveys and the reliability of the algorithm used to classify unsolicited feedback (online comments) from Yelp and Facebook.
Web "accessibility" for the disabled is increasingly important and feasible. Studio28 worked closely with this nonprofit organization to develop their website optimized for screenreaders and offering custom settings for their users.
The St. Denis building , with 300 commercial tenants in NYC’s East Village needed a platform for handling tenant communications. Studio28 built it in WordPress with features such as the ability to manage routine maintenance via sms.