Customer and User Experience – CX and UX

It’s all about perspective. Know your customer, know your user. Is your business tightly focused on creating ideal experiences for your customers? We can help. Customer journey mapping, user personas, survey creation and enterprise feedback management are all part of our CX/UX toolkit.

Customers of this wholesale custom clothing producer had been complaining about the difficulty of placing orders using their Excel/Email based ordering process. Studio28 engineered an online B2B order processing system handling ~5k orders per year worth $10mil sales.
Studio28 analyzed the performance of their enterprise feedback management vendor, the validity of 100k solicited NPS surveys and the reliability of the algorithm used to classify unsolicited feedback (online comments) from Yelp and Facebook.
The Black TV and Film Collective is a Brooklyn based nonprofit membership organization. BTFC hired Studio28 to analyze the user experience for membership signups. Repaired backend issues and improved user experience.
The St. Denis building , with 300 commercial tenants in NYC's East Village needed a platform for handling tenant communications. Studio28 built it in WordPress with features such as the ability to manage routine maintenance via sms.