Business Process Improvement Projects

We help our clients optimize their business processes to align with their workforce to better deliver business goals. Creating detailed process flow diagrams and workflow models, we uncover efficiencies and reduce complexity – bridging the gap between clunky current practices and an improved future state.

Customers of this wholesale custom clothing producer had been complaining about the difficulty of placing orders using their Excel/Email based ordering process. Studio28 engineered an online B2B order processing system handling ~5k orders per year worth $10mil sales.
Studio28 analyzed the performance of their enterprise feedback management vendor, the validity of 100k solicited NPS surveys and the reliability of the algorithm used to classify unsolicited feedback (online comments) from Yelp and Facebook.
Studio28 documented the processes and gathered requirements for the system used to manage the procurement of services purchased by the City of New York.
For this large, national nonprofit, Studio28 documented and analyzed the workflow and processes related to their fundraising activities. We then presented findings to C-level executives giving detailed recommendations, vendor comparisons and suggestions for user buy-in and change management.
The St. Denis building , with 300 commercial tenants in NYC's East Village needed a platform for handling tenant communications. Studio28 built it in WordPress with features such as the ability to manage routine maintenance via sms.