Business Process Improvement Projects
We help our clients optimize their business processes to align with their workforce to better deliver business goals. Creating detailed process flow diagrams and workflow models, we uncover efficiencies and reduce complexity – bridging the gap between clunky current practices and an improved future state.
Customer Experience Vendor Assessment
Studio28 analyzed the performance of their enterprise feedback management vendor, the validity of 100k solicited NPS surveys and the reliability of the algorithm used to classify unsolicited feedback (online comments) from Yelp and Facebook.
System Requirements Gathering and Process Documentation
Studio28 documented the processes and gathered requirements for the system used to manage the procurement of services purchased by the City of New York.
Enterprise Fundraising System Analysis
For this large, national nonprofit, Studio28 documented and analyzed the workflow and processes related to their fundraising activities. We then presented findings to C-level executives giving detailed recommendations, vendor comparisons and suggestions for user buy-in and change management.
Outsourced Agency Support
Studio28 works with outside agencies to provide white-label support directly to their clients and to improve their own internal processes. Grounded in best-practices, we comb through processes, improve them and create a better product for clients…
Tenant Services Platform – commerical
The St. Denis building , with 300 commercial tenants in NYC’s East Village needed a platform for handling tenant communications. Studio28 built it in WordPress with features such as the ability to manage routine maintenance via sms.