B2B Online Order Processing

Customers of this wholesale custom clothing producer had been complaining about the difficulty of placing orders using their Excel/Email based ordering process. Studio28 engineered an online B2B order processing system handling ~5k orders per year worth $10mil sales.

Customer Experience Assessment

Studio28 analyzed the performance of their enterprise feedback management vendor, the validity of 100k solicited NPS surveys and the reliability of the algorithm used to classify unsolicited feedback (online comments) from Yelp and Facebook.

Fundraising System Analysis

For this large, national nonprofit, Studio28 documented and analyzed the workflow and processes related to their fundraising activities. We then presented findings to C-level executives giving detailed recommendations, vendor comparisons and suggestions for user buy-in and change management.

Tenant Services Platform

The St. Denis building , with 300 commercial tenants in NYC’s East Village needed a platform for handling tenant communications. Studio28 built it in WordPress with features such as the ability to manage routine maintenance via sms.